[SOLVED] Tools of the trade..

Each of them must be answered with at least three full paragraphs with at least four sentences per paragraph in good APA format.

1.  What are three “tools of the trade” that can help you to assist those in a crisis? (The three tools of trade are: Open-ended Questions, Close-ended Questions, and Restatement or Summary clarification)

2.  What are three useful techniques to utilize when dealing with a potentially lethal crisis situation?

3.  What are three personal strategies that will be helpful for you to use when a person in a crisis is dealing with a sudden personal loss and the grief that follows?