Attitude toward Conflict

Attitude toward Conflict

Case Study:
One of Canada's leading banks invited a delegation from (Bolivia) for dinner. The Canadian host chose to share his hosting responsibilities with a colleague. The dinner was not a success. Both the (Bolivians) and the Canadians remained relatively uneasy throughout the meal. During the dinner, no welcoming speeches or toasts to mutual health were made. At the end of the meal, (Bolivians) stood up, thanked the bank officials, declined a ride back to their hotel, and left feeling slighted. The Canadians also felt upset. They found the departure of (Bolivians) to be very abrupt, yet they did not know what they had done wrong. Despite planning the menu carefully, providing excellent translation services, and extending normal Canadian courtesies, the Canadians knew something had gone wrong; they were worried and somewhat hurt by the lack of rapport.
Please analyze the above situation and provide some insights as to what may
have contributed to this unsuccessful encounter between the Canadians and
(your focus country delegates).
Your answers must be in YOUR own words, NOT copied and pasted from the link.
Please write at least 6-8 sentences per question BELOW. Please use the following
website as a references . (Links to an external site.)
1. 5% Provide a general picture of the way a typical Canadian Businessman or
Businesswoman would conduct business. Visit the website (look up Canada) and
include in your description the following: Communication styles, Conversation,
Relationship-building techniques.
2. 5% Provide a general picture of the way a typical Bolivia business-person would
conduct business. Visit the website provided and include in your description the
following: Communication styles, Conversation, Relationship-building techniques. Look
up your focus country for this.
3. 6% In your analysis as to why the dinner was not a success, refer back to the
learning throughout the course and choose any SIX intercultural issues and state how
each issue may or may not have influenced the outcome of the dinner. Your
answer must clearly indicate which six theory topics (issues) covered in class you have
chosen. Some of these may include: Hall's High and Low Context, Ethnocentrism,
Acculturation, Enculturation, etc.
4. 4% Conclusion: Of these topics, pick TWO main reasons (2% each reason) why you

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